Customer Advisory Board

Engaging with customers to gather their insight and suggestions is crucial to design solutions that can really meet their needs and support their mobility. For this reason GE Capital has created a Customer Advisory Board, where some of our largest fleet customers regularly come together to discuss new trends and how we can jointly solve new challenges facing the industry.

The Customer Advisory Board has been sitting at the core of our business for many years to drive continuous improvement in our fleet value proposition, share best practices and be the catalyst for our strategic initiatives like iQuote and iManage.

A dedicated team of professionals

Our team of 250 customer services and operations staff provides ongoing support to fleet customers across 12 countries. Every year our team responds to about 90,000 queries from drivers and fleet managers with just one objective: providing a high level of service.

Our commitment to quality and innovation

We constantly monitor the level of our servicing and benchmark our capabilities against the industry’s best business practices to offer our customers best-in-class solutions.